Privacy Policy

Welcome to Vistabet. We protect your privacy and the security of your personal data. This Privacy Policy outlines how Vistabet collects, uses, processes, and stores your information when you access and use our website, services, and applications. We operate in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR), to provide you with a safe and transparent gaming experience. By using Vistabet, you agree to the practices described in this policy. Read this document carefully to understand our approach to your personal data.

Vistabet collects various types of information to provide and improve our services. This includes:

• Personal Identifiable Information (PII): This includes data you provide directly during registration and account verification, such as your full name, date of birth, residential address, email address, phone number, and national identification number.
• Financial Information: Details related to your deposits and withdrawals, including payment method details (e.g., bank account numbers, credit/debit card numbers, e-wallet information). Please note, Vistabet does not store full credit card numbers.
• Transaction Data: Information about your betting activity, game play, deposits, withdrawals, and other financial transactions on our platform.
• Technical Data: This encompasses your IP address, browser type and version, operating system, device type, time zone setting, and other technology on the devices you use to access Vistabet.
• Usage Data: Information about how you use our website and services, including pages visited, links clicked, and the duration of your visits.
• Communication Data: Records of your interactions with us, including email correspondence, chat logs, and phone call recordings with our customer support team.
• Verification Documents: Copies of identification documents (e.g., passport, driver's license), utility bills, or bank statements provided for identity, age, and address verification, as required by our licensing authority and anti-money laundering (AML) regulations.

Vistabet uses the collected information for several purposes, always with your privacy in mind:

• To Provide and Manage Services: This includes setting up and maintaining your account, processing your bets and transactions, and providing access to our games and features.
• Identity and Age Verification: To confirm your identity and ensure you are of legal gambling age, as mandated by regulatory requirements.
• Security and Fraud Prevention: To detect, prevent, and investigate fraudulent activities, money laundering, and other illegal actions, protecting both you and Vistabet.
• Customer Support: To respond to your inquiries, resolve issues, and provide assistance.
• Personalisation: To tailor your experience on Vistabet, offering relevant games, promotions, and content based on your preferences and activity.
• Marketing and Promotions: To send you marketing communications about Vistabet's products, services, bonuses, and special offers, where you have consented to receive such communications. You can opt out at any time.
• Compliance with Legal and Regulatory Obligations: To meet our obligations under applicable laws, regulations, and licensing conditions, including reporting to regulatory bodies.
• Internal Operations and Analytics: For internal research, statistical analysis, and to improve the functionality, performance, and security of our website and services.

Vistabet processes your personal data based on several legal grounds, as outlined by data protection laws:

• Performance of a Contract: Processing is necessary for the performance of the contract to which you are a party, specifically, to provide you with our gaming services and manage your account.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which Vistabet is subject, such as anti-money laundering (AML) laws, age verification, and responsible gambling regulations.
• Legitimate Interests: Processing is necessary for the legitimate interests pursued by Vistabet or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms. This includes fraud prevention, network and information security, and improving our services.
• Consent: Where we rely on your consent for specific processing activities, such as sending direct marketing communications. You have the right to withdraw your consent at any time.

Vistabet may share your information with trusted third parties under specific circumstances:

• Service Providers: We engage third-party service providers to perform functions on our behalf, such as payment processors, IT support, identity verification services, and marketing agencies. These providers are contractually bound to protect your data and only use it for the purposes specified by Vistabet.
• Regulatory and Law Enforcement Bodies: We may disclose your data to comply with legal obligations, respond to lawful requests from government authorities, or to protect the rights, property, or safety of Vistabet, our users, or others.
• Fraud Prevention Agencies: To prevent fraud and money laundering, we may share information with relevant agencies and financial institutions.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction. We will ensure appropriate safeguards are in place.
• Affiliates: We may share data with our affiliated companies for internal administrative purposes, service provision, and marketing, where permitted by law and your preferences.

Vistabet will never sell your personal data to third parties for their independent marketing purposes.

Vistabet takes the security of your personal data seriously. We implement technical and organisational measures to protect your information from unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption: We use Secure Socket Layer (SSL) technology to encrypt data transmission between your browser and our servers.
• Access Controls: Strict access controls are in place, limiting access to your personal data only to authorised personnel who require it to perform their job functions.
• Firewalls: Our systems are protected by firewalls to prevent unauthorised external access.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Employee Training: All Vistabet employees receive regular training on data protection and security best practices.

While we protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to enhance our security measures.

Under applicable data protection laws, particularly the GDPR, you have several rights regarding your personal data. Vistabet upholds these rights:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that Vistabet correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure ('Right to be Forgotten'): You have the right to request the deletion of your personal data, under certain circumstances (e.g., if the data is no longer necessary for the purposes for which it was collected).
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions (e.g., if you contest the accuracy of the data).
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data in certain situations, particularly where processing is based on legitimate interests or for direct marketing.
• Right to Withdraw Consent: Where we rely on your consent for processing, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section. We may require you to verify your identity before processing your request.

Vistabet uses cookies and similar tracking technologies to enhance your experience, analyse website usage, and for marketing purposes. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: These are necessary for the website to function correctly, enabling core functionalities like security, network management, and accessibility.
• Analytical/Performance Cookies: These cookies help us understand how visitors interact with Vistabet by collecting and reporting information anonymously. This helps us improve our website.
• Functionality Cookies: These are used to recognise you when you return to our website, allowing us to personalise content for you and remember your preferences (e.g., language or region).
• Marketing/Targeting Cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.

You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the Vistabet website.

Vistabet retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period is determined by various factors, including:

• The duration of your active account with Vistabet.
• Legal and regulatory obligations (e.g., anti-money laundering laws require us to retain certain transaction data for a specific period after account closure).
• The need to resolve disputes, enforce our agreements, or protect our legitimate interests.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised.

In some instances, your personal data may be transferred to, and stored at, a destination outside the European Economic Area (EEA) or your country of residence, where data protection laws may be different. When such transfers occur, Vistabet ensures that appropriate safeguards are in place to protect your data, in accordance with applicable data protection laws. These safeguards may include:

• Transferring data to countries deemed by the European Commission to provide an adequate level of data protection.
• Using standard contractual clauses approved by the European Commission.
• Implementing other legally recognised transfer mechanisms.

By using Vistabet and providing us with your personal data, you acknowledge and agree to such transfers.

Vistabet services are not intended for individuals under the legal gambling age in their jurisdiction, which is typically 18 years old. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal information from a child, we will take immediate steps to delete such information from our records. If you believe a child has provided us with personal data, please contact us immediately.

Vistabet reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological advancements. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. For significant changes, we may notify you through your registered email address or prominent notices on our website.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact Vistabet's Data Protection Officer (DPO) or our customer support team:

• Email: [email protected]
• Live Chat: Available on our website 24/7
• Postal Address: [Our Registered Office Address, please note this is not for general correspondence but for formal data protection inquiries.]

We address your inquiries promptly and transparently.